Content moderators assume a crucial responsibility of making sure all is fine in a community. But there are certain situations when content moderatos are compelled to be shed their be-nice-to everyone image. In such cases, content moderators have the onus to act and ensure the environment in the community is not damaged. To put in simply, content moderatos are a bit like bouncers at bars/nightclubs who are required to monitor all the goings-in and act only there is trouble brewing. Like bounce...

Suhrid Barua Millions are hopping onto the social networking bandwagon to stay connected with their friends and family members. Many use these platforms to share their personal experiences/thoughts about issues surrounding them. And when one talks of people ‘sharing their personal experiences/thoughts’ through the various social networks, it is to suggest that users are probably going to share probably everything under the sun, sometimes even stuff which should be best left in the p...

Irrespective of the size, success or popularity of a community, content moderators are, at all times, expected to exercise extreme care and caution to ensure every user-generated-content is reviewed before it goes live on a site. But there could be occasions when inappropriate comment can get posted on your site despite all the care taken by your moderators. Of course it goes without saying that every effort should be undertaken by content moderators to skirt such a scenario, as it can be hugel...

Different websites use different types of moderation for running their online communities. But generally speaking, there are four categories of moderation. 1.    Pre-moderation 2.    Post-moderation 3.    Reactive moderation 4.    Distributed moderation. Pre-moderation: It’s a process involving moderating the user generated content before it is posted on your site. When a user posts something on your website it can&rsqu...

It is asked sometimes whether Content Moderation is required for an online community to emerge successful. Well, to put things in perspective, it’s safe to assume that any online community, which wants to tread the success path can’t probably do without moderation of user generated content because of the potential threats they can pose to a brand. Moderation of user generated content helps to take the brand to the next level. It provides a brand the fuel to enhance its presence in t...

For any interactive environment that enables consumers to publish content to connect directly with a brand, the risk element can never be ignored. That’s primarily because the user generated content that can display itself to your target audience could at times pan out to be malicious, abusive and defamatory and can easily hurt a brand. It is here that Content Moderation serves as an extremely necessary ingredient in ensuring the user generated content in a particular community matches up ...

Content moderation involves deciding what user-generated content to publish and what to delete. This process allows a content moderator to essentially keep an eye on content in a space and take action when it's needed to help ensure appropriate content is posted. For example, if discussion posts in the space could become contentious; a content moderator might want to review them before they become visible to other people. The same could be true if content contains sensitive information. A conten...