What We Do

Content Moderation

What sets Engage Brands apart from other moderation services is that we use LIVE moderator teams, 24/7/365, to read and/or review each piece of user generated content. Our moderators bring extensive community experience to the table, which allows them to efficiently fish out and target potentially abusive users and unacceptable content well before they become issues.

Taking into consideration your brand/messaging, our moderation managers work closely with you to help craft custom, client-centric guidelines. Moderators are then handpicked for your project, depending on their area(s) of knowledge and level of expertise.

Engage Brand Moderators are meticulously vetted, highly trained, exceptionally experienced online community experts.  Each thoroughly understands the power and value of Social Media, and is skilled at employing social/collaborative tools. And, best of all, our staff is amazingly flexible, ready to moderate with little notification, at whatever time of day or night.

Our technology team will be glad to offer advice on the best software platforms, though we are known for our ability to seamlessly integrate our services into clients’ existing software packages.

Engage Brands Moderators Will:

• Offer 24/7 LIVE moderation - flexible, based on site volume and activity spikes.
• Examine each and every user-generated contribution.
• Receive all user activity alerts, and then respond appropriately.
• Follow pre-established moderation guidelines meticulously in all situations.
• Maintain generic site staff identities, never posting true identities for any reason, or engaging with users outside the online environment.
• Send users alerts if/when their content requires moderation.
• Block users who continue abusive postings in spite of warnings.
• Provide detailed weekly moderation reports to the client.

Engage Brands Moderation Methods:

• Full Service Moderation – Supports a detailed scan of the user submitted content for brand compliance before being posted. Every piece of content is reviewed by our moderators for compliance before being posted.
• Responsive Moderation – Supports real time posting of the content followed by scan based on pre approved moderation intervals for compliance failures.  This ensures that violations are being reported by other members and active participation is maintained.
  
• Content Seeding – Our moderators are skilled to proactively feed in topics of interest to enable a lively communication and encourage positive interaction.

Why Engage Brands Moderation